Terms and Conditions

Effective : 4/1/26

1. Introduction
Welcome to The Burger Factory - TBF Foods, an online store based in The Bahamas offering gourmet frozen and dry food products. By accessing our website and placing an order, you agree to these Terms & Conditions.

2. Eligibility
You must be at least 18 years old or have authorization from a parent or legal guardian to make purchases from our store.

3. Products & Availability
We offer a range of gourmet frozen and dry goods. All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time without notice.

4. Pricing & Payment Methods

• All prices are listed in USD (United States Dollars).
• We accept:
  • Credit Cards
  • Debit Cards
  • Direct Bank Transfers
• Full payment is required before order processing.
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5. Order Processing & Delivery

• Orders are typically processed on the same day they are received.
• Orders may be dispatched for delivery within one (1) working week, depending on order size and product availability.
• Delivery timelines may vary due to logistics and demand.

Important Notice on Frozen Products:
Frozen items are packaged with care; however, some thawing may occur during transit. By purchasing frozen products, customers acknowledge and accept this possibility.

6. Risk & Responsibility

• Responsibility for products passes to the customer upon delivery.
• Customers must ensure the timely receipt and proper storage of all goods, especially frozen items.
• We are not liable for thawing, spoilage, or quality changes after delivery.

7. Returns, Refunds & Exchanges
Due to the perishable nature of many products:

• All sales are final.
• Refunds or replacements are only provided if:
  • Incorrect items are delivered, or
  • Products arrive visibly damaged
• Claims must be submitted within 24 hours of delivery, with photo evidence.

8. Storage & Handling
Customers are responsible for proper storage:

• Frozen items should be placed in a freezer immediately upon receipt.
• Dry goods should be stored in a cool, dry place.

9. Allergies & Product Information
We aim to provide accurate ingredient and allergen details. However, we cannot guarantee that products are free from cross-contamination. Customers with allergies should review all product information carefully.

10. Order Cancellations
Orders may be canceled within a limited time after placement (before processing begins). Once an order has been processed or dispatched, cancellations are not permitted.

11. Limitation of Liability
The BurgerFactory - TBF Foods, shall not be held liable for:

• Delays in delivery
• Any indirect or consequential damages arising from product use

12. Privacy
Customer information is kept confidential and used only for order processing and communication purposes.

13. Intellectual Property
All content on this website is the property of [Your Store Name] and may not be copied or used without permission.

14. Governing Law
These Terms & Conditions are governed by the laws of The Commonwealth of The Bahamas.

15. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of our website constitutes acceptance of any changes.

16. Contact Us
For any questions or concerns:
Email: Sales@tbffoods.com
Phone: 1-242-825-7511